Shipping Information

Shipping Policy

Welcome to Custom Paw Design! We strive to offer you the best possible shopping experience, including reliable and efficient shipping. Below you'll find all the information you need about our shipping policies.

Domestic Shipping

Processing Time
Orders are processed within 1-3 business days. You will receive a notification once your order has shipped. Custom orders may take additional time to prepare, which will be communicated at the time of purchase.

Shipping Rates & Delivery Estimates
- **Standard Shipping**: Free for all domestic orders. Estimated delivery time is 5-7 business days.
- **Expedited Shipping**: Available at a flat rate of $9.99. Estimated delivery time is 2-3 business days.
- **Overnight Shipping**: Not Available because each order is made to order.  No inventory is carried.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package's progress through the carrier’s website.

International Shipping

Processing Time
Orders are processed within 1-3 business days. International custom orders may take longer, and additional processing time will be communicated upon purchase.

Shipping Rates & Delivery Estimates
- **Standard International Shipping**: Flat rate of $19.99. Estimated delivery time is 10-20 business days, depending on the destination.
- **Express International Shipping**: Flat rate of $49.99. Estimated delivery time is 5-10 business days.

Customs, Duties, and Taxes
Custom Paw Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking
International orders will also receive a tracking number via email once the package has shipped. You can track your order through the carrier’s website.

General Information

Shipment to P.O. Boxes or APO/FPO Addresses
Custom Paw Design ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
Custom Paw Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses
Please ensure that all shipping information is correct at the time of order. We are not responsible for items shipped to an incorrect address provided by the customer.

Shipping Policy Changes
We may update our shipping policies as needed. Changes will be posted on this page, so please check back periodically for updates.

 Contact Us
If you have any questions about our shipping policy, please contact us at:

**Email:** support@custompawdesign.com
**Address:** 13001 Steele Creek Road Charlotte NC< 28273

Thank you for choosing Custom Paw Design! We look forward to providing you with exceptional products and service.